Portfolio Management of Long-term Service Agreements Manufacturers of long-lived sophisticated equipments now offer services to their customers that guarantee functionality of the equipment at a specified level in exchange for a fee. From the producer's perspective, this requires developing decision-support for the strategic management of risks for a portfolio of such service guarantees. We call these guarantees, 'Functional Guarantees.'

Publications:

• Gupta, A., Sondheimer, N.K., Wallace, W.A., Functional Guarantee: A New Service Paradigm, International Journal of Product Development, forthcoming. PDF
  
  
• Bollapragada, S., Gupta, A. and Lawsirirat, C.,Optimal Part Replacement in Managing Long-Term Service Agreements, Proceeding of Industrial Engineering Research Conference, 2004.
  
  
• Bollapragada, S., Gupta, A., Lawsirirat, C., Algorithms for Managing a Portfolio of Long Term Service Agreements (LTSA), European Journal of Operational Research, forthcoming. Abstract
  
  
• Gupta, A., Lawsirirat, C.,Strategically Optimum Maintenance Of Monitoring-Enabled Multi-Component Systems Using Continuous-Time Jump Deterioration Models, Proceedings of the 2005 International Conference on Simulation and Modelling, 2005.
  
  
• Gupta, A., Lawsirirat, C.,Strategically Optimum Maintenance Of Monitoring-Enabled Multi-Component Systems Using Continuous-Time Jump Deterioration Models, Journal of Quality in Maintenance Engineering, forthcoming. Abstract

Talks:

• Gupta, A., Bollapragada, S., Lawsirirat, C., Parts Replacement Policies for the Management of a Portfolio of Long Term Service Agreements (LTSA), 2002 INFORMS San Jose Meeting
  
  
• Lawsirirat, C., Bollapragada, S., Gupta, A., Algorithms for Managing a Portfolio of Long Term Service Agreements (LTSA), Production and Operations Management Meeting, 2003, Savannah, GA
  
  
• Gupta, A., Lawsirirat, C., Strategically Optimum Maintenance of Monitoring Enabled Multi-Component Systems, IFORS, Hawaii, July 2005

Last modified: Fri Jun 30 01:20:48 EDT 2006