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Follow
Netiquette rules, including:
- Keep
messages brief. Snip
extraneous information, such as routing information, if you are replying
or forwarding a message. If you need to write a longer, detailed e-mail,
don't put important information at the end. Write a short summary at
the beginning and then provide explanation.
- Don't
send an e-mail unless you have something to say.
For example, don't send an e-mail just to say you agree with
an idea, unless that is why you were sent the message in the first place.
Also, think carefully before you copy an e-mail to others. Does your
boss really need that information, as well?
- Don't
be sloppy with your writing. Read, edit and spell-check before
you send an e-mail. Make sure your message is clear to the reader. While
the informality of casual e-mail tends to be forgiving of mistakes,
in the workplace these things matter! On the other hand, strive to be
forgiving yourself, especially when corresponding with those for whom
English is not their primary language. Correcting or pointing out errors
publicly is definitely a no-no.
- Don't
flame. Stay away from the keyboard when you're angry, and
remember that problem situations are often better dealt with face-to-face.
- Use
the subject line. It helps readers decide whether they need
to review your e-mail at that very moment. Make your subjects specific
and informative.
- Don't
forward a message without the author's permission. Depending
on the nature of the message, it can be unethical to forward a message
to another person or to a public listserv.
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