Follow these instructions to have your laptop repaired (on or off-campus).
Extending the warranty: Before your warranty expires, you can choose to purchase a warranty extension directly from Lenovo. Simply call 1-866-968-4465 and press the selection for "Sales"; this will connect you to a Lenovo representative who will assist you with your selection of coverage. Additional details are available on the Lenovo Care webpage.
Defective Pixels: Rensselaer follows the defective pixel policy provided by Lenovo. If the number of defective pixels on your screen meets the Lenovo policy and the laptop is under warranty, the laptop display will be replaced.
Note: If Lenovo replaces your damaged laptop under the ThinkPad Protection coverage against accidental damage, the manufacturer's warranty will remain in place on the replacement laptop. However, it is important to note that the ThinkPad Protection coverage against accidental damage expires when you receive the replacement laptop and will not apply to the replacement machine.
Most laptops are stolen from unlocked -- however briefly -- residence hall rooms and campus buildings, so unfortunately a small number of laptops get stolen each year. Here are some important steps you should take if your laptop is stolen.
When you first pick up your laptop computer, Mobile Computing staff will help you get it set up and configured for use with the Rensselaer network. With the exception of holidays, additional help is also available at the VCC Help Desk every day but Saturday.
There is also extensive on-line help about laptops and general computing instruction.
The Rensselaer Campus Computer Store (RCCS) on the main floor of the VCC sells batteries as well as a wide variety of accessories for your laptop. They also sell software at an educational discount, printers, scanners and more.
| Division of the Chief
Rensselaer Polytechnic Institute, 110 8th Street, Troy, New York 12180-3590
Still have questions? Please contact us!