Important information for students studying abroad
International warranty coverage
Any student who is studying outside of the United States and who experiences a problem with their laptop may contact Lenovo's U.S. service center directly at 1-800-426-7378. (To contact Lenovo's service center in Canada, call 1-800-565-3344; for all other countries, please refer to Lenovo's service website for service provider information. Wherever you call, make sure to have the make/model and serial number of your laptop ready; this information appears on the bottom of the unit.
Lenovo will provide you with information and/or instructions on how you can best get your computer repaired. For example, they may direct you to take your laptop to the nearest Lenovo repair center, or may provide you with a pre-paid shipping box in which you can send your laptop back to Lenovo with an explanation of the problem.
All students should note that Lenovo’s ThinkPad Protection against accidental damage is not covered outside of the United States.
Before your warranty expires, you can choose to purchase a warranty extension directly from Lenovo for either a one- or two-year period. Simply call 1-866-968-4465 and press the selection for "Sales"; this will connect you to a Lenovo representative who will assist you with your selection of coverage. Additional details are available on the Lenovo Care webpage. Please note that the extended warranty does not include extended ThinkPad Protection against accidental damage.
Students can verify when their warranty expires by going to the Lenovo support website and entering their laptop's model number and serial number or using the automatic lookup feature.
If you purchased an extended warranty, please visit Rensselaer Computer Repair (RCR) -- located in the basement of the VCC -- well in advance of your trip to verify that Lenovo that has correctly recorded your extended warranty.
Return shipping charges for returned laptops
Due to many foreign countries' prohibitably high shipping costs and value-added tax (VAT), shipping laptops to and from foreign countries is not feasible.
Rensselaer and Lenovo service contacts
Students who are studying abroad may use this list of Rensselaer and Lenovo contacts for help and information:
We recommend that all students studying abroad use an international AC plug adapter. One such adapter is currently available from the Rensselaer Campus Computer Store for $20.00:
If you would like to purchase the Windows 7 and Microsoft Office 2007 software to use on your laptop while you're studying abroad, we recommend that you stop by the Campus Computer Store well in advance of your trip to obtain a copy. If you're participating in the Mobile Computing Program (MCP), you will be billed a media charge; otherwise, you will be charged the educational price. (Refer to the Windows 7 section of our website for pricing information.)
If you are a Mobile Computing participant but are unable to obtain Windows 7 and/or Office 2007 before you leave, you may request to have a copy of the software shipped to you while you are studying abroad. Shipping charges are determined by the destination and will be added to your Rensselaer student account. Please contact the Campus Computer Store for more information.
Please note that if you have a copy of the Vista software for your laptop, you can get the Windows 7 media. However, students are entitled to only one copy of the Windows 7 and Office 2007 media within a twelve-month time period. (For example, if you purchase a copy on June 15, may cannot purchase another copy until June 16 of the following year.)
Hard drive diagnostics
Students can use the following instructions to run the hard drive diagnostic program on their laptop:
The program will test the hard drive. Any error codes should be reported to whichever repair center the student contacts.
Windows 7 backup and recovery
Students can follow the procedure given below to run a Windows 7 backup and recovery on their laptop. Please note that this process assumes that you have an external hard drive.
Installing the system image back onto your laptop
Vista system backup and recovery
Students who may need to run a Vista backup and recovery cannot create the required repair disc, but can bring in a blank CD to get one free of charge from the VCC Help Desk. Students must pick this up in person; it is available only to students who are traveling abroad. Please note that the instructions given below assume that you have an external hard drive.
When the recovery is complete, your system should reboot on its own.