Management of Quality and Reliability Processes
Decision Sciences and Engineering Systems - DSES-6170

Description
This course provides in-depth coverage of the quality management field by covering many of the qualitative, management aspects of quality, as well as some of the traditional quantitative measurement and control techniques. The emphasis is on the application of quality principles to develop an understanding of concepts in quality and apply these concepts in problem solving situations. Six-sigma methodology is highlighted. Some coverage of international considerations, via ISO-9000, and reliability topics is given. The aim will be to show students how companies have found solutions to problems and improved their processes, products, and services using quality management concepts. (Cross-listed with MGMT-6470. Students cannot receive credit for both this course and MGMT-6470).

Prerequisites
Graduate level course in mathematical statistics (equivalent to Statistical Methods, or Applied Statistics) and a mathematical statistics-based course in statistical quality control (equivalent to Quality Control and Reliability) are absolutely required. These courses should have used calculus to develop sampling theory as it applies to quality. Good background in reliability will definitely be a plus.

Textbook(s)
Ordering Information

Format
Classes: 28 sessions
Homework: Homework will be assigned, but will not be collected or graded
Project A term project is required and shall focus on one of the following: An industrial problem requiring corrective action,
An industrial process requiring improvement, The analytical analysis of a policy issue, or The personal TQM project discussed in chapter 1, pages 29-31, and in the chapter 1 instructor's notes, pages 12-13.
Exams: There will be a mid-term and a final exam, given as assignments via the course drop box. Also there will be five computer quizzes.

Grading
Computer quizzes: 50% (5 quizzes @ 10% per exam)
Mid-term exam: 15%
Final Exam: 20%
Term Project: 15%

Computing
Email and World Wide Web access required for course communications, use of WebCT, and printing of course notes.

Access to WebCT, Rensselaer's course management tool, is required. Please refer to this page for instructions on how to set up your computer for WebCT.

Who Should Enroll
This course may be used in your Plan of Study as follows:

Degree Programs
CSCI - elective with advisor pre-approval
CSYS - elective with advisor pre-approval
ELEC - elective with advisor pre-approval
EPOW - elective with advisor pre-approval
ESCI-MM - elective with advisor pre-approval
ESCI-MOT - elective with advisor pre-approval
ESCI-MSE - elective with advisor pre-approval
ITEC - elective with advisor pre-approval
MANE - elective with advisor pre-approval
MBA - elective with advisor pre-approval
MGMT-MS - elective with advisor pre-approval
MGTE - required core course
TCOM - n/a

This course is also open to non-matriculated students who meet the prerequisites and is required for the Certificate in Quality and Reliability.

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