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Information Technologies Insfrastructure

How Do I Use My STE Telephone?

If your phone looks like the one below, follow this user guide:

ste Standard Analog Telephone (STE)

Switchhook Flash:A switchhook flash means a momentary depression of the switchhook under the handset on an STE. All features must be initiated from dial tone; if you are in a conversation mode, a switchhook flash is required to obtain a dial tone. A switchhook flash is defined as a momentary pressing of the switchhook (1/2 to 1 second). This will result in the word "enter" being repeated 3 times, followed by normal dial tone. The desired feature code may be entered at any time after the switchhook flash. You do not have to wait for "enter" to complete.

 

FUNCTION:
SOLUTION:
Transfer an Existing Call:
  • flash switchhook
  • press *1
  • listen for dial tone
  • key-in extension number
  • announce call, if desired
  • hang up handset
  • call is transferred
To Set Up a 3-way Conference:
  • flash switchhook
  • press *1
  • listen for dial tone
  • key-in external number or internal number
  • announce conference, if desired
  • flash switchhook
  • press *1
  • all parties are connected
Last number redial:
  • lift handset
  • press #9
  • your last outside call is redialed
Conference call (up to 7) to an existing call:
  • call party (internal or external)
  • flash switchhook
  • press #1
  • listen for dial tone
  • key-in external number or internal number
  • announce conference, if desired
  • flash switchhook
  • press #1
  • all parties are connected
  • repeat above steps to add additional parties
If you receive a busy signal or a no answer:
  • hang up handset
  • lift handset
  • the word "CONFERENCE" is repeated 3 times
  • press #1
  • you will be connected with the original party or conference

Hold (To Place a call on hold) :

 

 

Hold (To Retrieve a call on hold):

 

  • flash switchhook
  • press *4

 

  • lift handset
  • press *4
  • held call is retrieved

 

Call waiting (to accept a waiting call):

 

 

 

To Alternate between calls:

 

  • when you hear the call waiting tone
  • flash switchhook
  • press *4
  • hang up handset
  • second call will ring your extension
  • lift handset you are connected

 

  • flash switchhook
  • press *4

Abbreviated dialing (to store a number):

 

 

 

Abbreviated dialing (to place a stored number):

  • lift handset
  • press #4
  • press *
  • key-in one-digit reference number (0-9)
  • listen for confirmation tone
  • key in number you wish to store
  • listen for confirmation tone
  • hang up handset
  • lift handset
  • press #4
  • key-in one digit reference number
  • call is placed

Callback (to set it up):

 

 

 

Callback (to leave a callback message if no answer):

 

 

 

Callback (to return a callback message):

  • while listening to busy tone or call waiting tone
  • flash switchhook
  • press *7
  • listen for confirmation tone
  • hang up handset
  • you will receive 3 short rings when number is no longer busy
  • lift handset
  • call is placed to called party
  • while listening to ring tone
  • flash switchhook
  • press *7
  • listen for confirmation tone
  • hang up handset

 

  • lift handset
  • the word "CALLBACK" is repeated 3 times
  • press *7
  • call is returned to calling party

Call forwarding (to activate it):

 

 

 

 

 

Call forwarding (to cancel it):

 

  • lift handset
  • press *3
  • listen for confirmation tone
  • key-in number where calls are to be forwarded
  • listen for confirmation tone
  • hang up handset
  • the word "FORWARD" is repeated 3 times whenever you try to get a dial tone
  • lift handset
  • the word "FORWARD" is repeated 3 times
  • press #3
  • listen for confirmation tone
  • hang up handset
  • call forwarding is canceled

 

 

Call pickup (group):

 

 

 

  • lift handset
  • press #7
  • any ringing extension in your group will be answered

 

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