Information Technologies Infrastructure

Billing Questions and Disputes?

If you feel you were incorrectly billed for any calls, the Information Technologies Infrastructure Department is to be notified in writing no later than 30 calendar days from the receipt of the billing statement in question, with the following information:

  • Names
  • RIN Account number
  • Dorm and Room number or off campus address
  • Telephone extension
  • RCS account (e-mail) for any questions

Please e-mail tele-dispute-l@lists.rpi.edu. We will respond to each individual complaint. Credit may or may not be issued pending an investigation of the disputed call(s). Your request will be processed in 24 to 48 hours.

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