Connection is the Institute's preferred Master Agreement and Rensselaer’s Marketplace enabled supplier of computer hardware, software, peripherals and services effective December 1, 2011. Connection, a leading IT solutions provider with more than 100,000 products, a nationwide network of service partners and teams of certified technical experts has years of experience helping academic and government purchasing and IT professionals make informed decisions and reduce procurement costs.
Contract Information: The Connection contract is a competitively bid contract awarded in collaboration with the Educational and Institutional Cooperative Service (E&I), a national purchasing cooperative that serves over 2,300 member colleges and universities across the country.
Connection and the E&I Program offer the ability to;
- Leverage cooperative purchasing power
- Significantly lower Operational costs
- Lower Purchasing costs
- Provide significant discounts on Lenovo desktop and Thinkpad notebooks, as well as many other popular computer brands
Contract Term: 12/1/2011 - 5/30/2017
Products: The Connection contract offers over 100,000 products available in their on-line catalog. Pricing varies from manufacturer to manufacturer and is available online or by contacting the dedicated sales team listed below.
Minimum Order: Due to fluctuating, unstable energy prices in today's marketplace, Connection may add a handling charge of $5.00 to any single order with a total value of $50.00 or less.
Invoicing: Payment Terms are net 30 days. Connection is an e-invoice supplier.
Shipping/Delivery Terms: Single items <150 lbs. or multiple items <500 lbs. FOB Destination, freight prepaid (freight will not be charged) and allowed within the continental US via the most economical method. Alaska and Hawaii freight extra - such charges will be added to the order and invoiced as a separate line item. There will be an extra charge to members for expedited shipping.
Connection defines heavy shipments as a single item over 150 lbs or multiple items over 500 lbs or heavy dimensional weight (packages with a large size-to-weight ratio). For orders classified as a "Heavy Shipment", the shipping terms will be F.O.B. Destination, freight prepaid and added (freight will be charged).
Special handling charges may be incurred for shipments of hazardous materials (e.g. laptop batteries) which require special packaging and/or handling under federal regulations.
Return Policy: Return authorization required - call 888-213-0259.
Items must be returned within 10 days after receiving your Return Merchandise Authorization number and must be packed in the original, unmarked packaging with manuals, software manufacturer documents and registration card intact.
All returns must be authorized within 30 days of the invoice date. Connection will replace or repair, at their sole discretion, any product that is deemed defective. After 30 days, the manufacturer'swarranty process must be followed.
Due to manufacturers restrictions, computers and printers are returnable in the first 30 days for repair only. Computers, printers, LCD projectors, and Quark products are not returnable for credit or exchange. All non-defective returns authorized by Connection are subject to a 15% restocking fee and must be completed within 30 days of invoice.
Claims: All claims for damaged goods or short shipments must be received in writing within 30 days.
Warranty: Varies per manufacturer. Contact the dedicated E&I Sales Team.
Ordering Information: Connection catalog product requirements must be processed via the Connection online ordering site enabled in the Rensselaer Marketplace.
Supplier ID Number: 521837891
Questions regarding specific products, pricing or ordering information can be directed to the Connection Dedicated SalesTeam: Phone: 800-986-2289, Fax: 603-683-6192, E-mail: firstname.lastname@example.org Online: www.connection.com/eandi.
Connection Contact Information
Senior Account Manger
723 Milford Rd.
Merrimack, NH 03054
Rensselaer Contact Information