*
*
Rensselaer Polytechnic Institute
Rensselaer Polytechnic Institute
About RPIAcademicsResearchStudent LifeAdmissionsNewsTour
The Graduate School, Rensselaer Polytechnic Institute

Purchasing Home

*
*
*

Preferred Supplier

 

Photograph of Vice President of Finance, Virginia Gregg

Complete Book and Media is the Institutes' preferred Master Agreement and Rensselaer's Marketplace enabled supplier for On-line books, Media, Related Software and Services effective November 23, 2011. Complete Book and Media Supply, provides access to more than 3 million books, subscriptions and media titles. This is the largest offering of on-line publications in the world specifically for the academic, technical, scientific and corporate markets. This comprehensive selection includes both books and subscriptions in all fields, available in electronic or print format.

Contract Information: The Complete Book and Media Supply five year contract is a competitively bid contract awarded in collaboration with the Educational and Institutional Cooperative Service (E&I), a national purchasing cooperative that serves over 2,300 member colleges and universities across the country.

Complete Book and Media Supply and the E&I Program offer the following benefits;

  • Leverage cooperative purchasing power
  • Lower Purchasing costs
  • Great customer service and quick responses for "hard to find" title inquires and order tracking
  • Subscription management services

Contract Term: 11/23/2011 - 6/30/2016

Prices/Discounts: Pricing varies from product and service categories. Pricing is available on-line. Additional discounting available on bulk orders (25 or more of the same title).

Order Processing and Delivery: All orders are processed and acknowledged within twenty-four hours of receipt. Average turnaround time is one to ten days depending on the method of shipment. Foreign orders and uncommon titles usually require a three-week lead time unless "RUSH" service is requested. All orders of $15 (total order) or more will receive free standard ground shipping. Expedited shipping is available at additional cost.

Invoicing: Invoices will be provided by Complete Book and Media Supply via email to the "Bill To" address.

Returns/Cancellations: Special orders and bulk orders are returnable unless otherwise determined and expressly stated prior to order fulfillment. Any other book ordered from the supplier can be returned for any reason within 30 days of receipt provided that it is in saleable condition. Return information is to be included on packing slips and is enclosed with all books ordered. Department will pay return shipping costs and a 10% restocking fee, unless the return is the result of an error on the part of Complete Book and Media Supply, in which case every effort will be made by Complete Book and Media Supply to correct the error within 48 hours. Any unique publications that are non-returnable will be stated as such on the order confirmation. Any order can be cancelled without question if the order has not shipped from the warehouse, or been pre-paid to the publisher.

Ordering Information: Complete Book and Media Supply catalog product requirements must be processed via the Complete Book and Media Supply online ordering site enabled in the Rensselaer Marketplace.

Complete Book Supplier ID Number: 742852244

Questions regarding specific products, pricing or ordering information can be directed to:

All contacts below can be reached by calling 800-986-1775

Complete Book Contact Information
Subscriptions Customer Service: Staci Patrick - Extension 111
Books Customer Service: Cindy Jones - Extension 112 or
Order Entry: Desiree Williams - Extension 100
Accounting: Colby Robertson - Extension 107
books@completebook.com Fax: 512-616-0410


Rensselaer Contact Information
Sourcing Manager Linda Cook , (518) 276-2156