Hewlett Packard (HP) is the Institute’s preferred supplier and Rensselaer’s Marketplace enabled supplier of computer peripheral products and services through a Master Agreement effective Sept. 13, 2012. HP contract offers HP’s commercial line of microcomputers, servers, desktops, notebooks and handheld PCs, Alpha/Unix/ITANIUM Servers, projectors, networking products, printers, digital cameras and services. The HP products catalog is enabled in the Rensselaer Marketplace (OSCAR) as a punch-out supplier with Rensselaer specific discount pricing.
The HP master agreement is a competitively bid contract awarded in collaboration with the Educational and Institutional Cooperative Service ( E& I), a national purchasing cooperative that serves over 2,300 member colleges and universities across the country. The HP Master Agreement is effective Sept. 13, 2012 through March 2017.
Contract Term: 9/13/2012 - 5/31/2017
HP Contact Information:
HP Sales & Planning
In order for HP to provide prompt response to requests HP has organized their 1st points of contact as follows:
Printing & Personal Systems:
Josh Silva, Accounts Manager
2351 HPWay Blvd NE, MS-2EB
Rio Rancho, New Mexico 87144
Office Direct Number:1-866-376-1789
Fax Number: 1-866-420-2706
Hewlett Packard FSR
Personal and Printing Systems Group
Enterprise, Servers & Storage Solutions:
Matthew Gipson, Inside Account Manager
Office phone: 1-800-277-8988, ext 7810846
Joe Marty, Field Account Manager
Office phone: 914-715-0787
To Place orders Direct (non catalog orders only) and not through punch-out:
*Process the requisition in OSCAR using Business address 26
HP Order Processing Email: PSorderprocessing@hp.com
HP Ordering Fax # 1-800-825-2329
HP Customer Service – New York Public Sector Customer Service team: NYSTLGOV@hp.com
Invoicing: Payment Terms are Net 30
**UPDATE 5/17/2013** eInvoicing for punch out orders ONLY will be enabled beginning the morning of 5/17/2013. All other invoices will be sent directly to the Digital Mailroom. You may look up eInvoice information by pulling up the PO in OSCAR and clicking on the "Invoices" tab. Credits will not be sent electronically and will be sent to the Digital Mailroom.
Minimum Order: No minimum order
Delivery Terms: Prices for all HP products as quoted include or specify, the cost of goods with standard ground delivery. Installation or any other charges not specifically called out in the product configuration to the extent offered in the pricing exhibits as options are available for purchase and should be identified as a separate line item on the purchase order. Should a customer request an option not specified in the pricing Exhibits (such as inside delivery, special packaging or palletization, unpacking and/or removal of packaging etc., additional charges will apply and will be quoted at the time of request.
Shipping Terms: F.O.B Destination, Freight Prepaid and Allowed
Delivery Information: Additional costs for expedited deliveries, or special shipping or packaging will be at an additional shipment/handling expense to the customer.
NO Substitutions: No substitutions of alternate items for products ordered are permitted.
Return Policy: Return Authorization required- call 1-800-727-2472
Procedure for Returns:
A) Returned products, when due to HP error (i.e. over-shipment, defective merchandise, unapproved substitution, etc.) shall be returned to HP, AT HP expense.
B) The return of products of regular catalog stocked merchandise, when due to customer error (i.e. over purchase, discontinued use, inventory reduction, etc) will be accepted by HP if notice is given by the customer within 30 days of delivery.
C) Customer should contact the assigned Customer Service Representative by calling HP’s toll free number, for education, to coordinate returns and replacements within 30 days of receipt of products. At that time, the customer will be issued a Return Material Authorization (RMA) number that should remain valid for (14) calendar days from the date of issuance. All materials must be received within the RMA validation period.
The HP Customer Service Representative will schedule the pickup for returns and forward an email to the person requesting the return. The email will include all information regarding the return, including the Return Material Authorization (“RMA”) and carrier name date of pickup. The Customer Service Representative with assist the customer on any other details or specifics regarding returns, credits and refunds.
D) When product has out of the box failure, HP will provide technical assistance and diagnosis of the problem and will provide on-site warranty repair or authorize replacement or return of the product. When product fails after the first 30 days, the warranty program specifies the terms of the repair services.
To report product that is defective on arrival, customer should contact the HP Customer Support Center 1-800-HP-invent (800-474-6836) to request a repair.
- Please note that HP does not permit the return of or offer refunds for the following products:
- Product that is custom configured to your specifications
- Opened Memory
- Opened software and consumable products (i.e. printer cartridges, paper, etc.)
- Electronic software downloads
- Repair Parts flagged as non-returnable
- Product that has been modified by installation of additional software or options or have serial numbers removed.
Original shipping and handling charges will not be returned unless the return is due to an HP error. If the return is due to a customer error, the customer will also be responsible for shipping costs to return the product.
Claims: All claims for damaged goods or shipments must be received in writing within 30 calendar days.
Product Condition of Sale
Warranty: HP limited warranty statements for Hardware, Software, Support, and Professional Services, as applicable. The limited warranties are subject to the term, limitations, and exclusions contained in the limited warranty statement provided for the products the country where the product is located when the warranty claim is made. A different limited warranty statement may apply and be quoted if the product is purchased as part of a system.
Deliver Date: Warranties begin on the date of delivery, or on the date of installation if installed by HP. If customer schedules or delays such Installation by HP more than (30) days after delivery, Customer’s warranty period will begin on the 31st day after delivery.
Rensselaer Supplier ID Number: 941081436
Contract #: EANDI-2006
Partner Location ID # ( Outlet ID #): 10013921
Partner Agreement # P1-027196
Purchase Orders must be clearly marked “Contract # EANDI-2006”
Purchase orders must show the Resellers name (Rensselaer Polytechnic Institute, Campus Computer Store ) and Outlet ID # ( 10013921)
Big Deal Orders must show the Big Deal #, and E & I Contract # (EANDI-2006) and Resellers Outlet ID # (10013921)
All catalog orders thru the Rensselaer’s Marketplace punch-out will have the outlet ID # hard coded.
Rensselaer Contact Information:
Kim Ragosta, Strategic Sourcing Manger
(518) 276-3265 or firstname.lastname@example.org