What to do if your P-Card is Lost or Stolen
If your P-Card is lost or stolen, immediately notify the bank by phone at (800) 848-2813 (available 24 hours/day, 7 days/week).
The bank will ask:
- When the card was stolen or last seen?
- When the card was last used?
- Was there a PIN number assigned to the card?
- Was there a police report filed?
The cardholder remains responsible for all charges against the card until the bank is notified of the loss or theft.
Call the P-Card program administrator at ext. 2724.
The lost card will automatically be suspended, and a new card will be sent to the P-Card Program administrator within 3-5 business days. If needed, special arrangements can be made through the card administrator for overnight service.
Emergency Card Replacement
You may receive a new card within 24 hours if you complete a "Lost or Stolen Card Notification Form" and it is received by the bank before 1:00 p.m. CST. A fee of $20.00 will be charged for this emergency service.
Ways to Protect Against Identity Theft:
- Keep your P-Card in a safe and secure place when not in use.
- Do not post or write the card number in any place that is easily accessible.
- Never photocopy the back of the card; the 3 digit security code in the signature strip should only be accessible to the authorized card holder.
- Review and reconcile your P-Card statement as soon as you receive them each month.
- Report a lost or stolen card immediately.
If you believe you are a victim of identity theft:
The first step is to place a fraud alert on your credit reports with the major credit reporting agencies:
- Equifax: (800) 525-6285
- Experian: (888) 397-3742
- TransUnion: (800) 680-7289
Close the accounts that you know or believe have been compromised.
File a report with your local police.
Additional information is available on the Federal Trade Commission Web site.
E-mail scams designed to obtain your personal or financial information are known as “phishing”. According to the Federal Trade Commission (FTC), phishers send an e-mail or pop-up message that claims to be from a business or organization that you deal with in order to obtain your personal or financial information. The message directs you to a web site that looks like a legitimate bank or retailer, but it isn’t.
- Do not click on links within e-mails or open attachments.
- Never enter personal information in pop-up screens.
- Do not give out personal information on the phone unless you have initiated the contact and are sure with whom you are dealing.
- Keep your computer anti-virus software up to date.
- Review credit card and bank statements as soon as you receive them.
If you discover an authorized charge or other error on your P-Card statement, you are obligated to dispute the charge(s).