What to do if your P-Card is Lost or Stolen

If your P-Card is lost or stolen, immediately notify the bank by phone at (800) 848-2813 (available 24 hours/day, 7 days/week).

The bank will ask:

• When the card was stolen or last seen?
• When the card was last used?
• Was there a PIN number assigned to the card?
• Was there a police report filed?

The cardholder remains responsible for all charges against the card until the bank is notified of the loss or theft.

Call the P-Card program administrator at ext. 2724.

The lost card will automatically be suspended, and a new card will be sent to the P-Card Program administrator within 3-5 business days.  If needed, special arrangements can be made through the card administrator for overnight service.

Emergency Card Replacement

You may receive a new card within 24 hours if you complete a "Lost or Stolen Card Notification Form" and it is received by the bank before 1:00 p.m. CST. A fee of $20.00 will be charged for this emergency service.

Ways to Protect Against Identity Theft:

• Keep your P-Card in a safe and secure place when not in use.
• Do not post or write the card number in any place that is easily accessible.
• Never photocopy the back of the card; the 3 digit security code in the signature strip should only be accessible to the authorized card holder.
• Review and reconcile your P-Card statement as soon as you receive them each month.
• Report a lost or stolen card immediately.

If you believe you are a victim of identity theft:

The first step is to place a fraud alert on your credit reports with the major credit reporting agencies:

• Equifax:  (800) 525-6285
• Experian:  (888) 397-3742
• TransUnion:  (800) 680-7289

Close the accounts that you know or believe have been compromised.

File a report with your local police.

Phishing Scams

E-mail scams designed to obtain your personal or financial information are known as “phishing”.  According to the Federal Trade Commission (FTC), phishers send an e-mail or pop-up message that claims to be from a business or organization that you deal with in order to obtain your personal or financial information.  The message directs you to a web site that looks like a legitimate bank or retailer, but it isn’t.

• Do not click on links within e-mails or open attachments.
• Never enter personal information in pop-up screens.
• Do not give out personal information on the phone unless you have initiated the contact and are sure with whom you are dealing.
• Keep your computer anti-virus software up to date.
• Review credit card and bank statements as soon as you receive them. 

Disputing Charges

If you discover an authorized charge or other error on your P-Card statement, you are obligated to dispute the charge(s).