Disputing a P-Card Charge

If you discover an unauthorized transaction on your P-Card statement:

• Contact the merchant directly, and try to reach a resolution.
  
  
• If the vendor does not resolve the issue, file a dispute with the bank in writing, using the bank Dispute form.
  
  
• Disputes must be processed with the bank within 60 days of the bank statement date containing the unauthorized transaction.
  
  
• Submit the Dispute form with supporting documentation to the address provided on the form, or fax the form to the number provided.  Please make a copy for your records.
  
  
• During the investigation, a credit(s) will be issued to your P-Card account for the amount in dispute.
  
  
• Upon completion of their investigation, the bank will notify you of the resolution.

If the dispute is not settled in the your favor, your P-Card account will be charged for the disputed amount plus any research fees.