Personnel

The IACS Desktop and Server Support group consists of:
• Dennis Milkiewicz - Manager
  
• Eric Kohler - Systems Administrator
  
• Sean Higgins - Server Support Analyst
  
• Webster Carroll - Desktop Support Analyst
  

Responsibilities

Direct support of approximately 450 Windows XP/Office XP desktops in the following administrative offices:
• President's Office
  
• Administration Division
  
  • Vice President of Administration Division
    
  • Auxiliary, Parking, and Transportation Services
    
  • Campus Planning and Facilities Design
    
  • Environmental & Site Services
    
  • Procurement & Administrative Services
    
  • Physical Plant
    
  • Public Safety
    
  • Special Projects Group
    
• Division of the Chief Information Officer
  
  • Integrated Administrative Computing Services
    
  • Networking and Telecommunications
    
• Enrollment Management
  
  • Undergraduate Admissions
    
  • Graduate Admissions
    
• Education for Working Professionals
  
• Finance
  
  • Vice President for Finance
    
  • Controller
    
      - Bursar
      - Controller's Office
      - Disbursement Operations
      - Financial Reporting
      - Research Administration and Finance
    
  • Financial Planning and Budget
    
  • Treasurers Office
    
• Human Resources
  
  • Human Resources Office
    
  • Environmental Health and Safety
    
• Provost
  
  • Provost Office
    
  • Graduate School
    
  • Institute Diversity
    
• Student Life
  
  • Student Life Office
    
  • Archer Center for Student Leadership
    
  • Dean of Students
    
      - Disabled Student Services
      - Greek Programs
      - Internatioal Student Services
      - Judicial Programs
      - Office of Minority Student Affairs
    
  • Financial Aid
    
  • Office of the First Year Experience
    
  • Residence Life
    
  • Student Health Center
    
      - Counseling Center
    
  • Student Records and Financial Services
    
• Undergraduate Education
  
  • Advising and Learning Assistance Center
    

Client/Server Application Delivery for campus users (including the groups above)
• Banner - Institute Enterprise Database System (Java)
  
• Appworx - Object Oriented Batch Application Processing (Java)
  
• Axis/Pinnacle - Telecom Billing Software (Citrix)
  
• Symtrix - Document Storage Database (Citrix)
  
• Nolij - New Document Storage System (Citrix)
  
• BOSSCARS - Public Safety Parking Database (Citrix)
  
• Portfolio Financial Applications (Citrix)
• Datatrack - IACS DSS specific trouble ticket solution
• ODBC Drivers - Connectivity to Banner and Data Warehouse Databases
  

Configuration, administration, and support for Administrative Servers
• Citrix Servers providing applications to Campus Users (6+ servers)
  
  • Telecom Applications
    
  • Nolij Client
    
  • Symtrix Client
    
  • Axis/Pinnacle Client
    
  • BOSSCARS Client
    
  • Server-based Desktop Session
• Microsoft RDP Server providing development applications to IACS
  
  • Oracle Developer 6i
    
  • Banner Test Environment
    
• Citrix Server providing Finance division with Portfolio Financial Applications
  
• Finance application server
  
• Print / Norton AntiVirus / Misc. File servers
  
• Spy Sweeper Enterprise server
• File Servers (currently 750GB of space) for departmental and user drives (2 servers)
  
• Nolij Production and Pre-production Oracle server
  
• Symtrix Oracle server
  
• AdAstra classroom scheduling server
  
• Numerous other testing servers
  

Questions concerning this page may be directed to <iacs-pc-sup-l@lists.rpi.edu>.
Integrated Administrative Computing Services, Rensselaer Polytechnic Institute
110 Eighth St., Troy, NY, 518-276-6278