Moving and Transportation personnel must demonstrate proficiency in many areas. This proficiency must be re-evaluated on a regular basis. These include service and technical knowledge, a strong customer focus and personal credibility.
Service and Technical Knowledge includes demonstrating the ability to move items ranging from small to large in a careful manner without damage to items or offices, knowing campus thoroughly for efficient pickup and delivery of items, understanding how to separate and combine tasks into efficient work flow and using good judgment in responding to emergencies.
Customer Focus includes striving to be dedicated to meeting the expectations of customers. It takes personal responsibility for customer satisfaction and develops communication channels to fully understand customer expectations.
Personal Credibility includes complying with all time and attendance requirements, respecting the rights of co-workers and customers and acting in a courteous manner, exhibiting pride in services provided and speaking positively of Rensselaer, following through on commitments and service promises.