Writing to the World Wide Web
Experts come in to look over the design and make sure that important stuff hasn't been left out.
Based on the designs the evaluators and experts most liked, build at least two online prototypes. The focus at this point is on navigation.
Bring in new users and let them walk you through the steps they find implicit in the interface. When they are finished, retrace their steps. Have them explain their actions. Continue re-designing the prototype and re-testing it.
Limit the availability of the site and have a set group of people look at the site and offer comments. Follow up with phone interviews.
After a period of time (three months) solicit review comments again. Talk to the beta testers again. Survey people to make sure the web is still functioning as originally planned. Upgrade technology and graphics, if required.