EZ-Snapshot FAQ
1) When will I be billed if I
use the EZ-Snapshot service?
2) How do I know how much storage
I have used on the EZ-Snapshot server?
3) How do I register for EZ-Snapshot?
4) How do I renew my EZ-Snapshot
registration?
5) How do I cancel my EZ-Snapshot
registration?
6) How do I reduce my storage
usage on the server?
7) Why do I have more storage
on the EZ-Snapshot server than I have disk space used?
1) When will I be billed if I use the EZ-Snapshot service?
The initial free storage allocation is 8,000 MB of storage on the server. If you do not exceed 8,000 MB of storage on the server, you will not be billed.
You will be billed $25 at the time your server storage exceeds the 8,000MB storage allocation. Once billed, your storage allocation is increased by 2,000MB. This fee pays for the increased allocation until the following August.
If you are registered for EZ-Snapshot prior to September 1, and your server usage is greater than 8,000MB, you will be billed for your excess allocation in early November.
Each time you exceed your current storage allocation, you will be billed $25, and your storage allocation will be increased by 2,000MB.
2) How do I know how much storage I am using on the EZ-Snapshot server?
You can check your current usage and allocation from the
RCS
User Profile Manager web page.
3) How do I register for EZ-Snapshot?
You can download the registration forms from the Individual EZ-Snapshot Information web page.
These forms can be printed, filled out, and brought to the Help Desk
in the VCC. Blank forms are also available at the Help Desk.
4) How do I renew my EZ-Snapshot registration?
If you are currently registered for the EZ-Snapshot service, you can continue to use the service, and your registration will automatically be continued. If you connect to EZ-Snapshot after September, you registration will be automatically renewed.
You will have until the end of October to decide whether
you would like to re-register for the service. After October 31, your backup
files will be removed from the server.
5) How do I cancel my EZ-Snapshot registration?
If you do not intend to continue to use the EZ-Snapshot service, you can allow your registration to expire. We will automatically cancel all registrations which remain inactive from September 1 until October 31.
If you do not use EZ-Snapshot after September 1, your EZ-Snapshot registration will automatically be expired.
You can also send email to ezsnap-support@rpi.edu requesting
that your registration be cancelled.
6) How do I reduce my storage usage on the the server?
Your backup data is stored by disk or filespace. Backup files can be deleted for entire filespaces only. It is not possible to remove backup files for individual files, or portions of filespaces.
If you wish to have backup data for old disks removed, you can send e-mail to ezsnap-support@rpi.edu, requesting that the data for a filesystem be removed.
Remember that you are billed in 2GB allocation increments,
as your usage increases. As each 2GB allocation is exceeded you will
be billed, and once billed, you have paid for your total allocation for
the entire EZ-Snapshot annual registration. Therefore, reducing your
storage usage on the server after you have been billed for an storage
allocation increment will not result in a refund of any prior charges.
7) Why do I have more storage on the EZ-Snapshot server than I have disk space used?
The following are possible causes of unexpectedly high EZ-Snapshot server storage usage.
1) Many compressed files, such as MPEG, JPEG, MP3
All files are compressed on the client system, prior to sending them to the EZ-Snapshot server. Some file formats are already compressed, on the system disk. Files which are normally in a compressed format often become larger after the compression algorithm is run.
2) Many changing files
The EZ-Snapshot server will store up to 2 backup copies of a file.
If many files are changing frequently, the server can be storing two copies
of each file.