The Help Desk in the VCC combines Consulting and the Reception Counter in one location. It occupies a good-sized portion of the main VCC central lobby.
Members of the Rensselaer community are able to make computer-related service requests at the Help Desk. These include questions about hardware, software, networking, and RCS accounts. The Help Desk is also the first point of contact for all student WebCT problems. If the question cannot be addressed by Help Desk Staff, they will forward requests to the appropriate group for action.
The administrative section of the Help Desk
follows a schedule of
The summer and break hours for consulting are:
Monday-Thursday 8:30 am - 10:00 pm Friday 8:30 am - 4:00 pm Saturday Closed Sunday 4:00 pm - 10:00 pm
Monday-Thursday 8:30 am - 5:00 pm Friday 8:30 am - 4:00 pm Saturday-Sunday Closed
You can also submit your consulting questions via electronic mail to consult@rpi.edu or by calling ext 7777. On a more limited basis, consultants are available in CII 3111, ext. 8040.
Although the consultants will not write or modify programs for you, they will answer specific computing questions, explain error messages, and describe available computing facilities and services. (You should direct questions about specific course assignments to your instructor.) Remember that no one consultant is an expert on every subject. If the consultants on duty cannot provide an immediate answer to your question, they will research the problem for you or direct you to another consultant or staff member with expertise in that area, and get a response back to you as soon as possible.
You can help the consultants help you by providing the following information:
Faculty, staff members, and graduate students often need more in-depth consulting help than that provided at the consulting desks. ARC staff members provide such consulting assistance and guidance.
Return to ARC home page.
Please send comments and suggestions to consult@rpi.edu.