Help Desk Consulting

Student consultants are on duty to answer your computing questions at the Help Desk located on the main floor of the Voorhees Computing Center. Help Desk consultants are also available, on a more limited basis, at the CII Help Desk in CII 3111.

You can submit your questions in person, via electronic mail to consult@rpi.edu, or by phoning the VCC Help Desk at ext. 7777, or the CII Help Desk at ext. 8040.

Although the consultants will not write or modify programs for you, they will answer specific computing questions, explain error messages, and describe available computing facilities and services. (You should direct questions about specific course assignments to your instructor.) Remember that no one consultant is an expert on every subject. If the consultants on duty cannot provide an immediate answer to your question, they will research the problem for you or direct you to another consultant or staff member with expertise in that area, and get a response back to you as soon as possible.

You can help the consultants help you by providing the following information:

• Your name
• A telephone number where you may be reached
• The location (building and room) of the problem
• The type of machine you're using
• The machine name and subnet
• The date and time the problem occurred
• A brief description of the problem (perhaps what commands you typed, the menu items you used, the error messages or behavior you saw, etc)

Faculty, staff members, and graduate students often need more in-depth consulting help than that provided at the consulting help desks. ACS staff members will provide such consulting assistance and guidance.

Return to ACS home page.

Please send comments and suggestions to

consult@rpi.edu.