Academic and Research Computing would like to remind the members of the Rensselaer computing community about its printing refund policy.
Basically, ARC will grant refunds for unusable printer output that result from printer errors, including poor output due to low toner levels, overheads printed on regular paper, plotters that ran out of ink or paper before the print job was completed, jobs where only the header sheet printed, etc. However, ARC will not issue credit to those users who printed the wrong file, sent their job to the wrong printer, printed multiple copies to compare, or did not pick up their output before it was removed from the print racks.
You must fill out a Print Refund Request form to request a refund. You can pick one up at the VCC Help Desk, or access the form on-line by selecting the Academic & Research Computing link from the RPInfo homepage, then selecting the Forms from the resulting ARC homepage. Return the form, along with your header sheet and any output, to the VCC Help Desk. You must complete and return your request to the Help Desk staff within seven days of the date that the job was printed. *
The Help Desk will process any approved refunds within seven days of receiving a refund request.
For more information on printing -- including tips on printing to the PostScript plotter, printing costs, and how to print from PCs and the UNIX systems -- please refer to the following URL:
http://www.rpi.edu/Computing/Consulting/Printing/printing.html
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