Printing Refunds Policy

Computing and Information Services will grant refunds for unusable print jobs due to printer errors. This would include refund requests for low toner, overheads printed on regular paper, plotter out of ink or paper during print job, only the header sheet printed, etc. Things such as printing the wrong file, sending your job to the wrong printer, printing multiple copies to compare, or not picking up output will not be considered for credit. Requests for credit based upon issues of print quality and/or color variation will be reviewed on a case-by-case basis. If you find that you are having difficulty achieving a desired print quality or integrating images into your printed document, you should request help from an ACS Help Desk consultant or staff member before continuing to print the document.

To request a refund, you must fill out the Print Refund Request Form and return it, along with the header sheet and any output, to the VCC Help Desk. Your request must be complete and received by Help Desk staff within 7 days of the date that the job was printed. Most refunds will be completed within 7 days of being received at the Help Desk.

To check your current printing charges or the status of your refund request, enter pagestatus at a UNIX prompt. This command will display a summary of your printing activity for the current billing period. The summary includes the billing period dates, your printing allocation at the beginning of the billing period, and your remaining allocation (if applicable). In addition, the summary provides the names of the printers you used, the number of jobs printed to each of those printers, and a total of your printing charges for the period. Printing refund information includes the printer name, refund date, and the total amount of the refund.

Charges for black-and-white printing over the $12.50 free allocation and all color printing charges are applied directly to your Banner account and appear as a total dollar amount under the heading Student Printing. Questions regarding your printing charges can be directed to the VCC Help Desk, 276-7777.

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Please send comments and suggestions to consult@rpi.edu