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Major Problems

Some problems are so severe that we cannot, in all honesty, wait for them to go through channels. These tend to be things like ``The firewall is down, and no one has an Internet connection''. This is doubly urgent because Troy's public schools get their Internet connection through RPI. In this case we need to put in a trouble ticket, and then, once it has gone in, call Ops and let them know, and give them the trouble ticket number. This then lets them fast-track the ticket and find out what is going on.

Frank Charles Barton