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Anything Else?

Not really, you will get very familiar with it by using it, and by watching other consultants use it.
Oh, yes, one more thing... if you are reporting a network problem, always remember to get the MAC address (Windows calls this the Hardware, or Adaptor address, or even Physical Address.)
I Lied... there's more... you should confirm the contact information, include it in the body of the ticket, and ask how people prefer to be contacted.
There is a rather extensive packet that you can get from Pat about using Applix. I recommend that you get it, and read it.
Okay, I think that's it... really...

Frank Charles Barton