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Finding the state of an already entered Ticket

The first problem with this, is finding the ticket in question. Under the link for ``Log a New Incident'' is a link for ``Incident Field Select''. On this page you can enter any of the fields of the trouble ticket (except details) to find the trouble ticket, and then Applix brings up a list of tickets that match the conditions that you specified. Then you can click on the specific ticket, and check its status. Also remember to check the Diary fields

Frank Charles Barton