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Never reply to Spam that is sent to the consult mail-box, as this gives them your e-mail address, and generates spam for you. Just rmm the spam from the consult-new mailbox.
Some of the email messages sent to consult are made into Applix tickets. Do not forward the service requests, make Applix tickets.
Always refile a message from consult-new to consult-mine before doing anything else with it, as this will prevent other people from also responding to it.
Read the ``Restricted Tools'' page on HDWebTool for more information.
If there are questions which you don't know how to answer, just leave them in the consult mailbox, and someone else will get them.
Frank Charles Barton