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All consultants should check consult mail if they have the time to do so during their shifts. If you do not have access to consult-mail, and would like it, please let Pat know, and he can add you to the list. New consultants are not added to the access control list until they have been on duty for several weeks. The reason for this is that there is a lot to learn without adding the consult email questions to your duties.
Generally speaking, it is difficult to handle consult email when the Help Desk is busy. If you do handle some email questions during regular work hours in the Help Desk claim only one or two email questions at a time.
Frank Charles Barton