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The Telephone

Some people cannot, or choose not to, come by the help desk. The telephone serves to give them a method to contact us. As we should all know x7777 (or from off campus (518)276-7777) is the telephone number that goes to the phone queue for the Help Desk. When someone calls x7777, their call goes into the automatic call distribution system, which picks which online agent gets the call. How this works is that the agent who has waited the longest since their last call gets the call.

Frank Charles Barton
2002-11-19