Welcome to the Help Desk 24-hour access to answers to your questions... Don't know where to look? Use the search feature at the top right or try a QUICKLINK!
	Fall Semester Hours Monday-Thursday: 8:30 AM – 10 PM Friday: 8:30 AM – 4 PM Saturday: Closed Sunday: 4 – 10 PM
Designing Exceptionally Engineered Notebooks A talk by Mark Cohen, Distinguished Engineer and Vice President in the Notebook Business Unit of Lenovo. More details.     Friday, November 21, 2 - 3 PM, 203 Ricketts
	Lenovo Overstock Sale - Lenovo T61p Bundle - for students only - Details.
Thanksgiving Holiday - Changes to Help Desk Hours The Help Desk will close at 5 PM on Tuesday, November 25th, and Wednesday, November 26th. The Help Desk will be closed Thursday, November 27th, and Friday, November 28th, resuming normal hours on Sunday, November 30th at 4 pm.
	Tuesday, November 11th - Microsoft Patch Tuesday Set your computer to automatically install Windows Updates!
Cable TV Problem? Phone Problem? If you need repairs with regards to cable TV ports or service, please contact Falls Earth at http://www.fallsearth.com/campus/12180/service.cfm. If your phone or Ethernet ports are not working, please contact us by using the Helpdesk on-line form.
To run Matlab or NX5 when you are off-campus, you need to connect using the VPN to show your Rensselaer affiliation. Follow these instructions.

Tips

• Back up your files!
• Make sure to run Symantec Anti-Virus software with the most up-to-date virus definitions. You can get the absolute latest virus definition updates from the Symantec web site. Download the -x86.exe file.
• Clean up your hard drive -- delete old files and uninstall applications you no longer need to use. This saves space and the laptop might boot faster.
• Don't open attachments or follow links without verifying that the sender meant to send them to you.
• Configure your computer to run as a general user not as an administrator.
• Configure your mail client not to preview attachments or display images.
• Install the Microsoft updates that come out monthly.
• Run/update Microsoft's anti-spyware software available at www.microsoft.com.
• Students: You can apply for a Resnet static IP address and firewall change (for running a web server) on-line.
• Writing your thesis? Templates are available for LaTeX and Word.

News & Alerts