DSES-6480

Service Operations Management

This course discusses the role of services in an economy, managing services for competitive advantage, structuring the service enterprise, managing service operations, service productivity, quality, and growth. The final part concerns quantitative models with service operations. (Cross listed as MGMT-6480. Students cannot obtain credit for both this course and MGMT-6480.) Prerequisite: permission of instructor. Fall term annually.

3 credit hours