Welcome to the Help Desk
24-hour access to answers to your questions...
Don't know where to look? Use the search feature at the
top right or try a QUICKLINK!
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Summer Hours through Friday, August
22
- Monday-Thursday: 8:30 AM – 5 PM
- Friday: 8:30 AM – 4 PM
- Saturday and Sunday: Closed
Fall Semester Hours begin Monday, August
25
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Tuesday, August 12th - Microsoft Patch
Tuesday
Set your computer to automatically install Windows
Updates and enjoy your day at the beach!
Don't fail to install Windows updates. Patches for a
record 26 vulnerabilities were issued, 17 of which are
rated as critical.
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Installing Matlab - Mathworks confirmed
a bug in the Matlab 2008a installer which can affect
using the toolboxes. The workaround (a manual overwriting
of the license file) is now part of the instructions -
see step 16 for Windows. This should not affect MAC/Linux
users, but if you aren't able to use any licensed
toolbox, then you would need to overwrite the license
file, too.
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Firefox update - On July 15th, Mozilla
released version 2.0.0.16 of its Firefox
web browser including several security updates. Download
it from www.mozilla.com.
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Adobe issues security patches for Adobe Reader,
Acrobat - As of Monday, June 23, Adobe has
released updates for its Reader and Acrobat products to
address a vulnerability in the software that could cause
the applications to crash and could potentially allow an
attacker to take control of the affected system. As a
result of this new security vulnerability, Adobe
recommends that all Adobe Reader and Acrobat 8 users
download these security patches as soon as possible. For
more information regarding this recent security flaw, as
well as links to the various patch downloads, please
refer to
Adobe's Security Bulletin website.
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Malicious False Emails Circulating
Again! You may have received an email
message from a group identifying itself as THE RPI
HELPDESK TEAM or the RPI SUPPORT TEAM. This message asks
you to confirm your email account by providing your
RCSID, your password, and your date of birth.
This is a phishing SCAM aimed at obtaining personal
information, which would give unauthorized persons access
to Rensselaer computing resources, using your user name
and password.
More details
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Congratulations
Class of 2008!
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Account Information for Graduates
Laptop
Information for Graduates
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| Critical vulnerabilities have been identified
in Adobe Flash Player that could allow an
attacker who successfully exploits these potential
vulnerabilities to take control of the affected system. It
is recommended users update to the most current version of
Flash Player available for their operating system.
More details. |
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Microsoft Vista - Some hints for improving
performance and security
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Introducing mobi.rpi.edu
If you have a mobile device, check out http://mobi.rpi.edu, a
web site designed for mobile devices.
Details
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Please read about Active
X Vulnerabilities and what you should do to protect
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Suspicious e-mail? Suspicious attachment? Be
aware! Never give out personal information in a
reply to an e-mail message. For example, the Internal
Revenue Service has issued several recent consumer
warnings on the fraudulent use of the IRS name or logo in
an effort to gain access to consumers’ financial
information. And similarly, don't open an attachment
unless you know the sender and are expecting it.
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To run Matlab or NX5 when you are
off-campus, you need to connect using the VPN to
show your Rensselaer affiliation. Follow these
instructions.
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Be sure that you are running version
10.1.6.6010 (Windows XP) or version 10.2
(Vista) of the Symantec anti-virus software.
Download and installation
instructions. Note - you will have to
uninstall a previous version before installing this new
version and reboot your machine. Be sure to keep the
virus definitions up-to-date.
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If you have a T60 or T43p laptop, you can
re-image your laptop with Microsoft Windows Vista
Ultimate. We recommend that you do a clean
install, rather than an upgrade to Vista.
Since each Vista install requires a unique product
key, before re-imaging you must purchase the media (which
comes with a unique code) from the Rensselaer Campus
Computer Store for $20. You must present the SIS page
that shows your laptop status as being a participant in
the Mobile Computing Program.After you have purchased the
media and code, come to the Help Desk to re-image your
laptop. This image is only a base image and includes
Office 2007.
More information about re-imaging.
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