Welcome to the Help Desk 24-hour access to answers to your questions... Don't know where to look? Use the search feature at the top right or try a QUICKLINK!
	Winter Break Hours -- Effective Monday, December 15 Monday - Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:00pm Saturday - Sunday: Closed
On Monday, January 5, 2009, the campus wireless network will be changed to broadcast SSID rpi_802.1x instead of rpi.edu. This change will encourage users to connect via 802.1X/PEAP and will also provide a more secure and reliable service for users connecting via VPN to SSID rpi.edu. [more...]
Attention, all IE users! As of Wednesday, December 17, Microsoft released a new security patch that addresses a vulnerability affecting a number of IE versions. All IE users should run Windows Update on their machines as soon as possible to install this critical new security patch. [more...]
Cable TV Problem? Phone Problem? If you need repairs with regards to cable TV ports or service, please contact Falls Earth. If your phone or Ethernet ports are not working, please contact the Help Desk by using the available on-line form.
To run Matlab or NX5 when you are off-campus, you need to connect using the VPN to show your Rensselaer affiliation. Follow these instructions.

Tips

• Back up your files!
• Make sure to run Symantec Anti-Virus software with the most up-to-date virus definitions. You can get the absolute latest virus definition updates from the Symantec web site. Download the -x86.exe file.
• Clean up your hard drive by deleting old files and uninstalling applications you no longer need to use. This saves space and the laptop might boot faster.
• Don't open attachments or follow links without verifying that the sender meant to send them to you.
• Configure your computer to run as a general user, not as an administrator.
• Configure your mail client not to preview attachments or display images.
• Install the Microsoft updates that come out monthly.
• Run/update Microsoft's anti-spyware software available at www.microsoft.com.
• Students: You can apply for a Resnet static IP address and firewall change (for running a web server) on-line.
• Writing your thesis? Templates are available for LaTeX and Word.

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